These General Contractual Conditions are intended to establish the terms and conditions governing the provision of services relating to the online sale of wines, beverages and associated products by mtorresnetwine, which is the legal responsibility of Mercearia M Torres, Lda, headquartered at Avenida Dr Artur Cunha Araújo, 310, 4480-667 Vila do Conde, with taxpayer number 508877580, with a registered capital of € 150,000.00 and registered at the Vila do Conde Commercial Registry Office, under no. 508877580.
By using the services provided by mtorresnetwine, Customer acknowledges and accepts that all terms and conditions set forth in these General Conditions will apply.
Purchasing products from the mtorresnetwine electronics store is subject to the following terms and conditions:

Any and all alcoholic beverages available for sale at the mtorresnetwine e-shop may only be purchased by persons of legal age in their country of residence. By requesting mtorresnetwine’s services, Customer represents the legal requirements for its purchase. In Portugal the legal minimum age for the consumer is 18 years. Mtorresnetwine is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages – it is the customer’s responsibility to seize the respective order, so before making the order, must make sure legal contingencies and limitations, such as control of imports of alcoholic beverages and the existence of customs duties applicable in your country.
The products are sold as they are.
Before placing the order, and whenever deemed necessary, namely for beverage bottles in which it is well-known, and whose bottling occurred more than 10 years ago, they should ask mtorresnetwine all the information they find necessary. convenient about the condition and quality of the product.
Mtorresnetwine undertakes to provide the customer with all information it has about the product, but does not guarantee the quality of the winding or its contents and therefore no returns or any kind of claims or claims related to the product purchased are accepted. .
Under current Portuguese legislation, mtorresnetwine is required to add VAT to the legal rates in force for all products. Prices displayed in mtorresnetwine’s virtual presence do not include VAT. In the act of payment to the value of the goods, the current VAT rate is applied. VAT can be deducted for public or private companies with legal registration in a European Union country.

The price shown for each product does not include packaging or shipping costs. If the customer wishes to receive the product at home, mtorresnetwine optionally provides the appropriate packaging service and subcontracting of shipping service for delivery to the address indicated for this purpose. Shipping costs are automatically calculated in the order menu and determined upon payment and order completion.

The service provided by mtorresnetwine consists of the online maintenance of a catalog for sale of various products.
Drink prices are indicated per 75 cl bottle, unless the product description indicates another capacity. The description, image and any other information of a product displayed on the mtorresnetwine e-store may change without notice. Images illustrating each product may differ from the product delivered.
All prices displayed on mtorresnetwine’s virtual presence are subject to change without notice and are always subject to rupture.
Customers may purchase any of these products online through the following procedure and are always subject to the terms and conditions of the provisions herein.

Customers wishing to purchase the products listed in the mtorresnetwine catalog must register, obligatorily providing the following information: full name, address, delivery address, postal code, tax number, e-mail address and contact phone number. . Other data may be requested from the customer at the time of enrollment or at a later date if mtorresnetwine finds such data to be useful for its contractual relationship.
Each product has an associated card containing its characteristics, considered by the relevant mtorresnetwine regardless of whether or not they appear on the bottle label and the retail price excluding VAT, which is determined in the act of payment at the legal rate in force.
If the customer chooses not to pick up the product at MTorresNetWine’s physical store and wishes to receive the product at his address, he should indicate in the order preparation, which will add the cost of packing and shipping, which will be determined in the total amount to be paid.

Costs are automatically calculated and made available to the customer at the time the product is added to the “shopping cart” prior to the final confirmation of the purchase by the Customer and detailed in the order confirmation email from mtorresnetwine.
The formalization of the order occurs at the moment the Customer confirms the order in the “shopping cart” and processes the payment, the Customer will receive an email from mtorresnetwine acknowledging receipt of his order, under the terms indicated therein. mail.

For Customers residing outside the EU, before ordering, they should request, by email sent to mtorresnetwine@gmail.com, to reserve the desired item at the price set indicating their address, awaiting a reply from mtorresnetwine with following information regarding shipping and shipping costs to the recipient’s address, as well as bank payment details.
Mtorresnetwine’s offer is limited to the products on its www.mtorresnetwine.com website.

Payment of orders will be made by credit card, through the system of interbank transfer, ATM or paypal.
If the customer wishes to pay by credit card, with the confirmation of the order will be immediately immobilized the amount equivalent to the total price of the order. The fixed amount will be automatically converted into the final payment of the order upon delivery and acceptance by the Customer.
If the customer wishes to pay through the ATM system (domestic orders), a payment slip will be issued, which must be paid through the same system within the 24-hour deadline shown in the slip. Mtorresnetwine will process the order upon confirmation of payment made by the Bank in which its bank account is based. If payment is not made within the deadline, the order will be automatically canceled by mtorresnetwine.

Whenever possible, the customer is advised to pick up the product at the physical store.
MTorresNetWine also optionally provides an order delivery service in the exact terms of the order and data provided by the Customer as described in the preceding clauses.
All shipments of products have “code tracking” which will be informed to the customer so that he can track their transport.
In this option, it is MTorresNetwine’s responsibility:
– Pack the products safely using suitable and protected packaging. Additionally and for Bottles of spirits and fortified drinks (Port Wine, Madeira Wine and Moscateis, etc) whose condition are in line with the age of the same, has the procedure to reinforce and protect the wrapping, sealing and top of the bottle using for this purpose plastic film which must be removed with x-act and
– Provide, whenever possible and applicable to the company responsible for transportation, insurance coverage against any accidental damage that may occur during shipment of the product.

Shipments of products within Portugal, the Autonomous Regions and Spain are covered by Insurance against risks of damage incurred during transportation.

Shipping to EU and third countries is the customer’s responsibility to insure and insure insurance against damage that may occur during shipment. Shipping / Shipping prices quoted and provided by mtorresnetwine do not include this insurance.
If the customer wishes the shipping and transportation to be covered by insurance, they should request the request in writing and mail to mtorresnetwine. Mtorresnetwine will send a proposal for decision to the customer regarding the shipping cost with its insurance coverage.

Orders from mtorresnetwine are usually made by CTT or a carrier. In general, an order takes 48 hours to be delivered to mainland Portugal, 3 business days in Europe and 5-7 days in the rest of the world.
The delivery time of orders depends on the availability of the product or products ordered and the means of payment as well as the company / company that provides transportation service. Products paid by credit card are delivered within three business days of order confirmation. Products paid by the ATM system are delivered within five business days of order confirmation. Export orders may take longer.
Orders will be delivered to the delivery address indicated by the Customer and will be placed on the ground floor of the delivery address indicated by the Customer in the order delivery data, Monday through Friday, excluding holidays, between 09h00 and 6.30 pm, or on the respective floor, if it is an apartment and provided there is a lift.
Address is the shipping address indicated by the Customer on the mtorresnetwine registration form. If delivery cannot be made, the carrier will contact the Customer to try to agree a new date.
If mtorresnetwine cannot provide a customer order in part or in full for immediate dispatch, the customer will be contacted in order to decide on the most appropriate procedure to remedy the situation.
Additional charges resulting from inaccuracies and changes following the ordering of the address will be fully borne by the Customer.

In the option of recourse to the transport company with the option of insurance coverage against damage incurred during the shipment of the product to the address of the residence, it is the sole responsibility of the customer to receive and check the status of the order and the product in the physical presence of the driver of the vehicle. carrier company.
Receipt and verification process means that the customer is responsible for:
– Receive the package / package with the respective contents of the ordered products;
– Open the package and check the state of the products;
If these conform to the purchase order:
– Initial and sign the order receipt.

In case of any anomaly, eg broken bottle or spilled liquid, it is the customer’s responsibility:
– require the driver / employee of the transport company to file the Transport Incident Report.
– In this document, you must describe the anomaly detected, initial and sign and keep in your possession the duplicate of this same document.
– Take at least 2 photos to the packaging / package and spoiled / broken product.
– Communicate by e-mail or registered letter within 24 hours to the mtorresnetwine of the occurrence by attaching the photos and Auto Anomaly document.

Compliance with these procedures including verification by the Customer and presentation of the duplicate Auto Anomaly document, photographs and communication within 24 hours is required and mandatory to trigger the insurance and open process of any damage occurred during the transportation of the product. .

Failure by the Customer to comply with all these procedures in the event of any claim or damage will not enable the carrier to claim / claim and consequently relieves mtorresnetwine of any liability for compensation or repair of the damage.

By verifying the fulfillment of all these procedures mtorresnetwine undertakes to return the amount paid by the customer within 48 hours after written information provided by the customer.

For shipments and shipments to EU or third countries without insurance coverage against damage incurred the transfer to the Customer of the risk related to the purchased products occurs at the time of delivery of the order from mtorresnetwine to the transport company and therefore cannot be required to mtorresnetwine any liability and consequent claim for compensation for any accidents occurring.
However, the obligation of the customer to comply with the same procedures as the receipt of the order described above remains. In this situation, and if the Customer detects any anomaly that occurred during the transportation of the ordered product, mtorresnetwine undertakes to lodge a complaint with the transport company demanding the respective compensation to repair the damage. If the claim is accepted by the transport company and compensation is received, this amount will be returned by mtorresnetwine to the customer, but the customer may not require any amount other than the amount received and returned.

All customer complaints regarding delivery or product quality should be reported to mtorresnetwine through the process defined herein.
If the product is damaged during delivery, the buyer will have to inform mtorresnetwine within 24 hours of receipt in writing by contacting us.
Product returns must be made in their original packaging and in their original condition, and mtorresnetwine reserves the right not to admit such return if the product is not in its original packaging and condition.
Customer will have the right to choose to terminate the contract.
If it turns out that the product was not defective, the Customer will be responsible for the payment of all shipping costs that will be returned.

All products sent by mtorresnetwine must be examined by the customer immediately upon receipt and always in the presence of the driver / employee of the transport company.
The Customer will have fourteen business days to terminate the contract in writing, through the contact details herein, without incurring any compensation or expense.
Products must be returned in their original packaging and condition, at a location to be indicated by mtorresnetwine after the notice of termination referred to in the preceding clause, and mtorresnetwine reserves the right to refuse such return if the product is not in its packaging. and the original condition, namely that the traffic jam has been violated.
Upon termination of the contract and return of the product as referred to in the preceding clauses, the amount paid by the Customer will be returned.

Mtorresnetwine may without notice and unilaterally:
Modify the prices set on your page, which will have no effect on orders already confirmed by mtorresnetwine.
Modify the delivery times of products according to their availability.
Change the contents of the page.
Mtorresnetwine is not liable for contractual changes and damages resulting from such changes, which may result from, inter alia, situations of force majeure such as telecommunications blockage, natural disasters, transportation or supply blockage, total strike or partial, as well as legislative or regulatory changes, which render the provision of the services provided for in these general conditions in whole or in part impossible.
If any part or provision of this Agreement were found to be null or void, the remaining provisions shall remain in force and their overall validity shall not be affected unless it can be concluded that the Parties would not have agreed to provide service or supply of the product if they had provided for the invalidity or ineffectiveness of the provision
Any communications addressed to mtorresnetwine should be made to the following contacts:

Mercearia M Torres, Lda.
Dr Artur Cunha Araújo Avenue, 310 4480-667 Vila do Conde | Portugal
Phone: (+351) 252 642 785 | +351 967 036 769
Email: geral@merceariastorres.com | mtorresnetwine@gmail.com
Mtorresnetwine reserves the right to block access by any users who use the mtorresnetwine site in an abusive or irregular manner or otherwise constitute a current or potential threat to the normal operation of the site, our good name or any third parties.
All disputes arising from the interpretation or execution of this Agreement shall be settled by the Judicial Court of Vila do Conde, with express waiver of any other.


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